PacoHe writes to your contractors. You approve once.
The second path: something needs a supplier. A deadline is coming, the last report is on file, the contractor is known. Paco drafts the request, shows it to you, and sends it from your own mailbox, in your name, once you say yes. Then he follows up. Then, if nobody answers, he comes back to you with the facts.
The request leaves with the facts, not a form letter
The site, the equipment, the deadline, the last report's reference and the name of the technician who signed it: Paco reads them from the register and puts them in the mail. You reread, edit if you like, and that text, byte for byte, is what leaves your mailbox. A contractor who replies asking for a detail gets a drafted answer, also yours to approve.
- Sent from your mailbox, in your name, never from a Paco address
- The approved text is the sent text, with no rewrite after the fact
- Only to a supplier you have registered
A week of silence, a second note. Then a third. Then you.
Seven days without a reply, Paco sends a polite reminder. Seven more, a second one. After that he stops writing and brings you the file: since when, how many reminders, what is left to do. All that time your register reads "waiting, 1 reminder", not "overdue".
- Two reminders at most, then the request comes back to you
- A contractor's silence never becomes a lapse in your name
- Every send and every reminder leaves a dated receipt
You know how they answer before you book them
Every request sent keeps its date, the date of the first reply, the number of reminders, and the date promised against the date asked for. From that Paco gives each supplier a median time to reply, an on-time rate and the reminders it takes. The slow contractor shows up on their record, not on inspection day.
- Computed from your own requests, never from an outside review
- A company never written to has no figure, not a zero
- Under two requests the record says "thin sample" instead of ranking
Common questions
Can Paco send without asking me?
Only if you told him so. A standing mandate covers a kind of task; for a request to a third party it applies only to a duty that is already overdue with a document-backed date, to a registered supplier, under a daily cap. Everything else stays a one-tap approval. "Never" is also one tap, and every send carries the mandate that allowed it.
What if the contractor answers by phone?
You note the date in the register and the request moves to "booked". Paco does not chase a request you have said has an answer.
See a request leave from your mailbox
With your facts inside it, and your name at the bottom.
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