Terms of use

These terms of use ("Terms") govern access to and use of the Paco service. They are accepted when the account is created, through a checkbox that is never pre-ticked, and apply to every use of the service.

1. Publisher

The service is published by Vesper Holdings, a single-shareholder SAS, Marseille Trade Register 943 254 441, 15B Boulevard Die, 13012 Marseille, France (the "Publisher"), whose full details appear in the legal notice.

2. Purpose of the service

Paco is a tool for tracking the regulatory inspection obligations that apply to a hotel, in the country and region the account names. The service lets you:

• keep a register of inspection duties and their deadlines;
• upload reports and certificates, or receive them by email, and automatically extract dates and intervals from them;
• flag what is overdue, due soon or has no supporting document;
• assign tasks to staff and collect proof that they were done;
• produce exports and inspection packs for an auditor;
• draft letters to the companies that do the work, and send messages to the hotel's own team, under the rules below.

Letters to outside companies. Paco drafts them; they leave from the hotel's own connected mailbox, and only in one of three ways:

1. A person approved that copy: a user read that letter and chose to send it, in the application or by answering YES in the chat.
2. A standing permission to chase: a manager gave Paco this permission, for a period they chose, and then asks Paco in the chat to chase. Paco sends only if the safety check is overdue according to the hotel's own documents, the company is on the hotel's list with its own address, the permission is not paused, and the daily limit the manager set (3 letters a day unless they change it, never more than 10) is not reached.
3. An approved letter: a manager read the exact wording of a kind of letter once, approved it, and chose whether Paco may send it only "When you ask Paco" or "Without asking", and to which companies. Paco then sends that wording, word for word, only to those companies, at the address the hotel's own documents name at the moment of sending, within the same daily limit.

Every letter sent leaves a record naming the person or the approval that allowed it. A manager can withdraw an approval or a permission, or pause Paco altogether, at any time, in Settings or on the "Without asking" page; a pause stops every letter a person has not approved copy by copy.

Messages to the hotel's own team (a task given to someone, a reminder someone scheduled, a follow-up on work a person accepted) are sent automatically, unless a manager chooses "Ask me first" or pauses Paco: then only the kinds the manager approved in advance are sent, and the others are held and shown in the task's history.

The customer is responsible for the instructions and permissions it gives, and for the companies and addresses it puts on its list.

3. Nature of the service — no legal advice

Paco is an organisation and document-tracking tool. It is neither legal advice, nor a regulatory verification service, nor a guarantee of compliance.

The service uses automated processing, including artificial-intelligence models, to read uploaded documents, propose dates, intervals and matches, and answer the questions asked of the assistant. These proposals and answers are generated automatically and may be inaccurate or incomplete; they are presented as such in the interface and must be checked by the user before any decision.

The regulatory intervals suggested by the service are an input aid, not a statement of the law applicable to a given establishment: that depends on the country and region the account names, and on the requirements of the competent local authority.

The user remains solely responsible for meeting their regulatory obligations, for actually carrying out inspections and for keeping supporting documents, including in the event of an error, unavailability or silence of the service.

4. Professional users only — account

The service is intended exclusively for professionals acting in the course of their business (operators, managers and staff of establishments, groups, contractors). It is not offered to consumers; the provisions of the French Consumer Code, including the right of withdrawal, therefore do not apply, as the refund policy recalls. Opening an account is subject to an invitation or prior approval by the Publisher.

The user warrants that the information provided when creating the account is accurate. They are responsible for keeping their credentials confidential and for any activity carried out from their account. Any unauthorised use must be reported without delay to contact@pacoapp.io.

A manager who invites a member of staff warrants that they are entitled to open access for them and that they have informed them of the processing of their data described in the privacy policy.

5. Price and payment

• Price: 199 EUR per month excluding VAT for the first establishment, and 99 EUR per month excluding VAT for each additional establishment.
• Billing: monthly, in advance, by card, through Stripe. Card details are entered on Stripe's payment page and never reach Paco.
• VAT: the applicable EU VAT is added. A business established in another EU Member State that gives a valid VAT number is invoiced under the reverse-charge mechanism.
• Renewal and cancellation: the subscription renews every month until it is cancelled. It can be cancelled at any time in Settings › Plan › "Cancel my subscription"; the service then continues until the end of the period already paid and nothing more is charged. No partial refund is made, except as the refund policy provides.
• Failed payment: if a payment fails, the account keeps working normally for a 7-day grace period. After that it returns to the preview: the hotel's data is kept and nothing is deleted, but only a summary of what Paco found is shown until payment resumes. Each person's own "Download my data" stays available throughout.
• Price changes: prices may change. Any change is announced by email at least 30 days before it applies to the subscription; a customer who does not accept it can cancel before that date.

6. Availability

The service may change, be interrupted or contain defects. No service level commitment (availability, recovery time) is given; daily backups are made without constituting a restoration guarantee.

The Publisher may suspend access for maintenance, for security reasons or in the event of use contrary to these Terms.

7. Acceptable use

The user undertakes to:

• use the service in accordance with applicable laws and regulations;
• upload only documents they own or are authorised to upload;
• not upload personal data that is unnecessary for regulatory tracking, in particular no special-category data within the meaning of Article 9 GDPR, and not send photos showing people;
• not attempt to access data relating to another establishment, nor to circumvent the technical separation or access-control measures;
• not disrupt the operation of the service, nor extract its content in bulk by automated means, nor subject it to penetration testing without written agreement;
• not use the assistant to produce unlawful or misleading content, or content intended to harm third parties;
• not resell the service or give access to it to third parties outside their organisation.

8. Data

Documents and data uploaded by the user remain their property. The Publisher accesses them only to the extent necessary to provide the service, secure it and provide support, and does not use them to train models.

Personal data processing, processors and retention periods are described in the privacy policy, which forms an integral part of these Terms.

For personal data the Publisher processes on behalf of the establishment, the data processing agreement (Article 28 GDPR) also forms an integral part of these Terms.

9. Intellectual property

The service, its structure, its interfaces and its software components remain the exclusive property of the Publisher. These Terms grant a personal, non-exclusive and non-transferable right of use, limited to the life of the account.

10. Liability

The Publisher undertakes to use reasonable means to ensure the availability and security of the service. It is bound only by an obligation of means.

Given the nature of the service described in section 3, the Publisher cannot be held liable for an administrative penalty, a formal notice, a closure or any damage resulting from the user's failure to meet their regulatory obligations, nor for a decision taken on the strength of an assistant's answer without verification.

Paco is an assistant. The customer remains responsible for its own compliance, and for checking the deadlines, documents and letters the service shows or prepares, as section 3 sets out.

The Publisher's total liability, for all causes together, is limited to the amounts the customer paid for the service in the twelve months before the event that gives rise to the claim, and excludes indirect loss. This limit does not apply where the law forbids it, in particular in the event of gross negligence or wilful misconduct, or for personal injury.

11. Term, termination and data return

The account is opened for an indefinite period. The user may close it at any time, themselves, from Settings › Account › "Delete my account", or by writing to contact@pacoapp.io.

Before deletion, an administrator may export the organisation's register and supporting documents from Settings › "Download your data", and each person may take their own data from Settings › Account › "Download my data". Within 12 months of closure, the data is deleted or anonymised, backups included as their cycle expires, subject to legal retention obligations — the same period as the one set by the privacy policy and the data processing agreement.

The Publisher may terminate an account in the event of a serious breach of these Terms, after a formal notice has gone unanswered, except in an emergency or where security is at stake. The financial consequences of a suspension or termination are set out in the refund policy.

12. Changes to the Terms

These Terms may be amended. Any substantial change is brought to the user's attention by email or at login, before it takes effect. Continued use constitutes acceptance; a user who refuses it may close their account as described in section 11.

13. Governing law and disputes

These Terms are governed by French law. In the event of a dispute, the parties will seek an amicable solution before any legal action. Failing that, exclusive jurisdiction is given to the courts of Marseille, the Publisher's registered office, including in the event of multiple defendants or third-party claims.