Refund policy

This policy sets out what is refundable, and what is not, in connection with the Paco service published by Vesper Holdings. It supplements the terms of use, of which it forms an integral part.

1. Today: a free service, so nothing to refund

Paco is provided in early access, by invitation and free of charge. No payment is requested, no card is stored and nothing is charged. There is therefore, to date, nothing to refund. This page exists so that the rules are known before the first euro, not after.

2. A service for professionals only

The service is intended exclusively for professionals acting in the course of their business: operators, managers and staff of establishments open to the public. A hotel is not a consumer. The fourteen-day right of withdrawal that the French Consumer Code grants for distance contracts therefore does not apply to subscribing to the service. If, by exception, a natural person not acting for business purposes were to subscribe, they would keep all of their statutory rights, which this policy does not reduce.

3. When paid plans are offered

Pricing terms will be brought to your attention before any payment. The refund rules will then be as follows:

• Monthly plan: cancellable at any time, taking effect at the end of the current month. The month already started remains due and is not refunded, even if only partly used.
• Annual plan: refundable pro rata for the unused period if the request is made within 14 days of the first payment. After that, the year already started remains due; cancellation takes effect at its end.
• Suspension or termination for breach: no amount is refunded when access is suspended or the account terminated because of a breach of the terms of use.
• Interruption of the service attributable to the Publisher: if the Publisher discontinues the service or a plan, the period paid for and not provided is refunded pro rata.

Refunds are made by the payment method used at subscription, within 14 days of the refund being agreed.

4. How to request a refund

By email to contact@pacoapp.io, from the account's address, stating the property concerned. We reply within one working day.

5. Governing law

This policy is governed by French law. Any dispute about a refund falls to the courts designated by the terms of use.